Frequently Asked Questions
Straight answers about coverage, work orders, insurance, and closeout documentation.
What does Relion Technical Services — IT Field Services do?
Relion Technical Services LLC dispatches vetted technicians for IT field work in the United States, including POS, network cabling, Wi-Fi, network equipment, smart hands, IMAC deployments, digital signage, security cameras, VoIP, and site surveys.
Where do you provide IT field services?
Relion provides nationwide coverage in all 50 states through our vetted, managed technician network. The company is based in Hicksville, New York.
Who do you work with?
We take IT field work from Field Nation, WorkMarket, managed service providers (MSPs), and national IT companies.
How do I send a work order?
Email your work order to service@reliontechs.com, call 516-716-0989, or use the partnership request form. We also receive work through Field Nation and WorkMarket.
What should a work order include?
Include the site address and contact, scope of work, scheduled window, required tools or materials, your escalation contact, and your closeout requirements. Clear scope helps us dispatch the right technician.
What are your response times?
New work orders are confirmed within the hour, 24/7. Arrival times depend on the site location, scope, and schedule, so we confirm them for each work order. Include your required arrival window when you send the work order and we will tell you whether it can be met.
Do you dispatch after hours and on weekends?
Yes. Relion dispatches 24/7, including nights, weekends, and holidays. Include the required arrival window in the work order and we will confirm it.
What are your rates?
Rates are available on request. Pricing depends on the scope, location, and schedule. Send your scope of work or contact us to request rates.
What is included in closeout documentation?
Closeout documentation typically includes check-in and check-out times, photos, technician notes, a signed work order, and test results where applicable. Closeout documents are delivered within 24 hours of the completed visit.
How do you communicate during a job?
Our communication standards apply to every dispatch: new work orders confirmed within the hour, 24/7, on-time check-in and check-out, photo updates from site, and closeout documentation within 24 hours. Issues are escalated to your contact while the technician is still on site.
Will I have one point of contact?
Yes. Partners get a single point of contact for dispatch, updates, and closeout.
Do you handle IT projects and multi-site rollouts?
Yes. Relion runs single-site projects and multi-site rollouts, including new store openings, POS and network refreshes, Wi-Fi upgrades, cabling projects, and site decommissions, with daily status reporting and a closeout package for every site.
Are you insured?
Yes. Relion Technical Services LLC carries General Liability and Workers' Comp coverage. A Certificate of Insurance (COI) is available on request.
Can you provide a W-9 and COI?
Yes. A W-9 and a COI are available on request. Email service@reliontechs.com to request them.
How are technicians vetted?
Technicians apply to our vetted, managed technician network with their skills, certifications, tools, and service area, and are vetted before they are dispatched. If your project has specific screening requirements, such as background checks or site clearances, include them in the work order and we will confirm them before dispatch.
Are you on Field Nation and WorkMarket?
Yes. You can find Relion Technical Services on Field Nation and WorkMarket.
How can a technician join your network?
Technicians can apply through the Join Our Tech Network page by sharing their skills, certifications, tools, and service area.
Still have a question? Contact us, or see our services, projects and rollouts, and partner information.
Need a technician on site?
Send your scope of work and we will confirm coverage, schedule, and rates. Closeout documentation follows every visit.