IT Projects & Multi-Site Rollouts
We handle single-site projects and multi-site rollouts nationwide through our vetted, managed technician network, with one point of contact from kickoff to closeout.
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One team from kickoff to closeout
A rollout is the same job done well many times. The technical work at each site is often straightforward. What decides whether a project lands on schedule is preparation, consistent execution, and documentation that lets you approve every site without visiting it.
Relion plans the schedule with you, briefs technicians on your procedures before they reach a site, reports status every day, and closes out every location to the same standard. You keep one point of contact for the whole project, whether it covers one building or a national footprint.
Projects draw on all of our IT field services and run in all 50 states.
- One point of contact. Scheduling, status, escalations, and closeout through one person.
- Briefed technicians. Every technician knows your procedures before the first site.
- Daily status reporting. Completed sites, issues, and the next day's schedule.
- Per-site closeout. Photos, signed work order, test results, and as-built notes within 24 hours.
Project types
The projects we run most often. Each one can be a single site or a rollout across many locations.
New store openings & remodels
A new store or remodel needs every IT system working before opening day: cabling, network, POS, Wi-Fi, signage, cameras, and phones. The window between construction and merchandising is usually short, so we schedule technicians against the general contractor's timeline and your opening date and keep one closeout package for the whole site.
Typical deliverables
- Data drops installed and tested
- POS, network, and Wi-Fi installed and verified
- Photos of every closet, lane, and device location
- Punch list of open items with an owner for each
POS refresh & rollouts
A POS refresh replaces terminals and peripherals at every store in a chain, usually before opening or after close. The same install guide and test script are used at each store, and serial numbers are tracked in and out.
Typical deliverables
- Old and new serial numbers for each lane
- Help desk or site manager test confirmation
- Photos of every finished lane
- Return shipment details for old hardware
Network refresh: switches, firewalls & APs
Replacing switches, firewalls, and access points across many sites means working inside change windows with remote engineers. Each window is staffed with a technician briefed on the runbook and port map, and results are reported after every window.
Typical deliverables
- Before and after rack photos
- Port map confirmation
- Serial numbers of installed and removed devices
- Engineer sign-off for each site
Wi-Fi upgrades & site-wide AP deployments
Wireless upgrades replace aging access points or add coverage across a building, campus, or chain. Installs follow your design, AP names, and mounting standard, and every AP is confirmed online before the technician leaves.
Typical deliverables
- Photos of each AP with its name
- Test results for any new drops
- Online confirmation from your network team
- List of removed APs for return
Structured cabling projects
New runs, re-cabling, IDF and MDF cleanup, labeling, and certification for offices, stores, and warehouses. Work is phased so the site stays operational, and every link is tested to the level in your specification.
Typical deliverables
- Test or certification report for every link
- Labeled patch panels and outlets
- Before and after closet photos
- As-built cable map or drop list
Security camera & access control deployments
Camera and access control upgrades across a portfolio need consistent placement and views at every site. We work from your device plan, confirm licensing requirements by location, and have your monitoring team approve each view on site.
Typical deliverables
- Photos of each installed device
- Camera view approval from your team
- Door and reader test results
- Device list with locations
Digital signage & kiosk rollouts
Displays, media players, and kiosks installed to one install guide at every location. Each site returns the same photo set, so your team can approve the install without visiting.
Typical deliverables
- Powered-on photos showing content
- Mount and cable concealment photos
- Player and device IDs
- List of removed equipment
Desktop, laptop & printer refresh and IMAC waves
Device refreshes run in waves by floor, department, or site. Technicians deploy new devices, move peripherals, and collect old hardware, with a running count of devices in and out.
Typical deliverables
- Asset and serial list for each user or desk
- User or help desk confirmation
- Return manifest for old devices
- Exceptions list for follow-up
De-installs, relocations & site decommissions
When a site closes, moves, or consolidates, IT equipment has to be removed, inventoried, and shipped or disposed of correctly. We de-install, label, pack, and document everything that leaves the building and everything that stays.
Typical deliverables
- Inventory of removed equipment with serial numbers
- Packing and shipping records
- Photos of the cleared closet or space
- Notes on equipment left in place
VoIP phone system cutovers
A phone cutover is planned around one window: phones staged, numbers ported, and technicians on site to move lines and confirm calls in and out. Analog lines for fax, alarms, and elevators are identified before the window, not during it.
Typical deliverables
- Test call results
- Phone placement list
- Demarc and line labels
- Open items for your voice team
Site surveys & audits before rollouts
Surveying sites before a rollout finds the locations that need extra power, cabling, or access arrangements before install day. Surveys follow your checklist so results can be compared across sites.
Typical deliverables
- Completed checklist for each site
- Labeled photos
- Measurements and readiness notes
- Exceptions that need action before install
How we run projects
Eight steps, every project
The process scales from one site to a national rollout. Larger projects add waves; the steps stay the same.
- 1
Scope & SOW review
We read the statement of work, site list, and deliverables, and come back with questions before anything is scheduled. Unclear scope is the most common cause of failed visits, so it is settled here.
- 2
Pre-site surveys
Where the scope depends on site conditions, sites are surveyed first. Findings go back to you as a readiness list, so problem sites are fixed or rescheduled before install day.
- 3
Scheduling in waves or regions
Sites are grouped into waves by region, time zone, and change window, usually starting with a pilot site so the process can be adjusted before it is repeated.
- 4
Technician staffing & briefing
Technicians are matched to the scope and briefed on your procedures: check-in and check-out steps, site rules, test scripts, photo requirements, and who to call.
- 5
Daily status reporting
You receive a daily status update: sites completed, sites in progress, issues found, and what is scheduled next.
- 6
Issue escalation
When a site cannot be completed as planned, the technician reports it immediately with photos, and we bring options to your escalation contact while the technician is still on site.
- 7
Per-site closeout package
Each site closes out with photos, the signed work order, test results, and as-built notes, delivered within 24 hours of completion.
- 8
Final project report
At the end, you receive a project summary: completed sites, open items and their owners, and the closeout packages in one place.
Engagement models
Projects and ongoing work can be combined. Many partners start with break-fix dispatch and add project work as the relationship develops.
- Break-fix dispatch. Single work orders for failed equipment or urgent issues, dispatched as they come in.
- Scheduled project work. A defined scope at one or more sites, completed on agreed dates.
- Multi-week rollouts. The same scope repeated across many sites, scheduled in waves with daily reporting.
- Recurring and preventive visits. Planned visits on a schedule you set, such as equipment checks or closet audits.
- Smart hands & staff augmentation. A technician working under your direction for a task, a shift, or a project phase.
What we need to quote
Send as much of this as you have. We will come back with questions on anything that is missing before we confirm a schedule.
- Statement of work. The tasks, the order they happen in, and what counts as complete.
- Site list. Addresses, site contacts, and business hours for every location.
- Timeline. Start date, required completion date, and any blackout dates or change windows.
- Equipment shipping details. What ships, to where, when it arrives, and how old equipment returns.
- Check-in and check-out procedure. Who the technician calls or messages on arrival and departure, and how.
- Deliverable requirements. The photos, test results, sign-offs, and report formats you need at closeout.
Planning a rollout?
These guides cover the decisions that most affect rollout schedules.
Where we work
Every project type is available in every setting we support, with the site rules that setting requires.
Send your project scope
Share the statement of work, site list, and timeline. We will review it, ask what is missing, and confirm how the project will be scheduled and staffed.