Nationwide IT field service
Desktop, Laptop & Printer IMAC
Installs, moves, adds, and changes for desktops, laptops, and printers, from single desk-side calls to multi-site refresh deployments.
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What we do
IMAC stands for install, move, add, and change. Relion dispatches technicians for end-user hardware work at offices, stores, schools, and other commercial sites.
Technicians unbox, set up, connect, and test equipment to your scope, migrate peripherals, and prepare old hardware for return or disposal under your process.
Scope details
IMAC work is centered on the user. Before dispatch we confirm how many devices and users are involved, whether devices arrive pre-imaged, how data and peripherals move from the old device, who handles user sign-in, and where old equipment goes afterward.
Technicians unbox and inspect devices, set up workstations to the desk layout, connect docks, monitors, and peripherals, follow your enrollment or imaging steps when they are in scope, and confirm that the user can sign in or that your help desk has verified the device.
Typical jobs
- Desktop and laptop deployments and refreshes
- Printer and multifunction device installation
- Desk moves and workstation setups
- Hardware swaps and break-fix
- Peripheral and docking station setup
- Old equipment collection and return prep
Common work order examples
- Deploy new laptops with docking stations at a branch office and collect the old units for return
- Install a multifunction printer, connect it to the network, and print a test page from a user workstation
- Move a department's workstations to a new floor and reconnect each desk
- Replace a failed desktop with a spare and move the user's peripherals
- Asset-tag and record serial numbers for every device in an office
Equipment we typically handle
- Desktops, laptops, and thin clients
- Monitors, docking stations, keyboards, and mice
- Printers, multifunction devices, and label printers
- Tablets and handheld devices
- Desk phones and headsets during workstation moves
Tools and testing
Deployment work is mostly process. Technicians work with:
- Imaging media or network boot steps supplied by your team
- Asset tags and a scanner or spreadsheet for serial capture
- Desk cable management supplies
- Packaging and labels for returns
- Test pages and sign-in checks to confirm each device works
Deliverables
Closeout documents are delivered within 24 hours of the completed visit.
- Check-in and check-out times on the work order
- Before and after photos
- Signed work order
- Technician notes on what was done and what was found
- Asset tags and serial numbers when your scope calls for them
- Confirmation of equipment returned or left on site
Project work vs. break-fix
Device refreshes run in waves: a pilot group, then floors or sites in order, with a daily count of devices deployed and returned. See how we run IMAC waves on IT Projects & Rollouts.
Single desk-side calls cover a broken device, a printer that will not connect, or a user move. The technician fixes or swaps to your scope and reports the asset details.
Frequently asked questions
What does IMAC mean?
IMAC stands for install, move, add, and change. It covers routine hardware work such as setting up, relocating, or replacing computers and printers.
Do you handle large refresh projects?
Yes. Send the site list, device counts, and timeline. We will review the scope and confirm how the work will be scheduled across locations.
Can technicians image or enroll devices?
Technicians can follow your documented imaging or enrollment steps. Include those steps and any remote support contact in the work order.
Do technicians handle data migration?
Only when your scope includes it and defines the method. Many teams use cloud profiles or remote tools, in which case the technician confirms the user can sign in and see their data.
How are old devices handled?
Old devices are collected, labeled, and packed for return or disposal under your process. The closeout lists each device by serial number or asset tag.
Need Desktop, Laptop and Printer IMAC on site?
Send your scope of work and we will confirm coverage, schedule, and rates. Closeout documentation follows every visit.