Nationwide IT field service
VoIP & Telecom
On-site support for VoIP phone rollouts, telecom cabling, demarc extensions, and carrier turn-ups, with documentation on every work order.
Last updated
What we do
Relion provides technicians for VoIP deployments and telecom field work. Technicians place and connect phones, verify service with your voice team, and support the carrier or provider during turn-up.
For sites with older telecom wiring, technicians can trace and document what is there so your team can plan the cutover with accurate information.
Scope details
VoIP visits connect phones to a data network that has to be ready for them. Before dispatch we confirm the phone count, PoE availability, VLAN or port assignments, whether phones are pre-provisioned, and who will place test calls. Telecom work such as a demarc extension also needs the circuit ID and the carrier contact.
Technicians unbox and place phones, connect them to the correct ports, confirm they register, and place test calls with your voice team. For carrier work, they meet the provider's technician, extend the demarc to the equipment location, and document the hand-off.
Typical jobs
- IP phone deployment and replacement
- Demarc extensions
- Carrier turn-up and circuit vendor meets
- Telecom cable tracing and toning
- Phone system equipment installation
- Cutover support with your voice team
Common work order examples
- Deploy desk phones across an office and confirm each one registers and completes a test call
- Meet the carrier for a circuit turn-up and extend the demarc to the network closet
- Tone and trace existing telecom wiring and label each pair before a cutover
- Replace failed phones at a branch and return the old units
- Support a cutover night by moving lines and confirming inbound and outbound calls
Equipment we typically handle
- IP desk phones, conference phones, and sidecars
- Analog telephone adapters for fax, alarm, and elevator lines
- PoE switches serving voice
- Demarcs, 66 and 110 blocks, and smart jacks
- Carrier hand-off equipment and routers
- Paging and overhead adapters
Tools and testing
Telecom faults are found by testing each segment in turn. Technicians carry:
- A butt set for testing analog lines
- Toner and probe for tracing pairs
- Punch-down tool for 66 and 110 blocks
- PoE tester and cable tester
- Labels for ports, pairs, and the demarc
Deliverables
Closeout documents are delivered within 24 hours of the completed visit.
- Check-in and check-out times on the work order
- Before and after photos
- Signed work order
- Technician notes on what was done and what was found
- Test call confirmation when your scope calls for it
- Photos of the demarc and telecom equipment
Project work vs. break-fix
A phone system cutover is planned around one change window: phones staged and tested, numbers ported, and technicians on site to move lines and confirm calls. See IT Projects & Rollouts and planning a multi-site refresh.
Break-fix calls handle dead phones, no dial tone, and failed lines. The technician tests from the demarc to the device to find the faulty segment and reports it with photos.
Frequently asked questions
Can a technician meet the carrier on site?
Yes. Send the vendor meet window and the circuit details in the work order and the technician will represent you on site and document the result.
Do you do phone system programming?
Most projects use the provider or your voice team for programming. On-site technicians install, connect, and verify. List any on-site programming in the scope.
Can you handle a phone rollout at many locations?
Yes. Relion supports multi-site VoIP rollouts through one point of contact and a consistent closeout package.
What about fax, alarm, and elevator lines during a VoIP cutover?
Those lines often need analog adapters or separate service. List them in the scope so the technician identifies and labels them before the cutover and your voice team can plan for them.
Can a technician extend the demarc?
Yes. Send the circuit ID, the carrier contact, and where the equipment will live. The technician extends the demarc, labels it, and photographs both ends.
Need VoIP and Telecom on site?
Send your scope of work and we will confirm coverage, schedule, and rates. Closeout documentation follows every visit.