A Field Partner for MSPs and IT Companies
Relion gives MSPs, national IT companies, and IT buyers a dependable way to get vetted technicians on site, with 24/7 dispatch, one contact, and clean documentation.
Single point of contact
One contact for dispatch, updates, and closeout, from the first work order to the last site.
24/7 dispatch
New work orders are confirmed within the hour, day or night, including weekends and holidays.
Communication standards
On-time check-in and check-out, photo updates from site, and immediate escalation when something does not match the scope.
Closeout docs
Photos, notes, signed work orders, and test results where applicable, within 24 hours.
How to send us work
Use whichever channel fits the way your team already dispatches. Every channel leads to the same review, the same technician standards, and the same closeout package.
A complete work order is the fastest route to a first-time fix. Our guide on writing work orders technicians can complete lists what to include.
- Email. Send the work order or statement of work to service@reliontechs.com. Attach the site details, schedule window, and closeout requirements. Email is the best channel for new partners and for projects.
- Phone. Call 516-716-0989 for urgent break-fix work, any time of day. Follow up with the written work order by email so the scope is on record.
- Field Nation. Route work orders to Relion Technical Services on Field Nation. Check-in, check-out, and closeout documents stay in the platform you already use.
- WorkMarket. Assign work to Relion Technical Services on WorkMarket. Your platform requirements and deliverables apply exactly as written.
After you send a work order
What happens next
The same sequence runs for every work order, whether it arrives at noon on a Tuesday or at midnight on a holiday.
- 1
Confirmed within the hour
We confirm receipt within the hour, 24/7, and tell you who is handling the work order.
- 2
Scope review
We check the site details, scope, materials, and deliverables, and come back with questions on anything missing before dispatch.
- 3
Technician matched and briefed
A vetted technician with the right skills and tools is assigned and briefed on your check-in procedure, test steps, and photo requirements.
- 4
Visit confirmed
The arrival window is confirmed with you, and with the site when your process calls for it.
- 5
On site
The technician checks in, completes the scope, sends photo updates, escalates anything that does not match the plan, and checks out.
- 6
Closeout within 24 hours
The closeout package reaches you within 24 hours of the completed visit, ready to pass to your client.
Communication standards
These standards are part of every dispatch, so you never have to chase a technician for an update.
- Confirmed within the hour, 24/7. New work orders are confirmed within the hour, at any time of day, every day of the year.
- On-time check-in and check-out. Technicians check in on arrival and check out on departure, using your procedure.
- Photo updates. Photos from site show the work area before, during, and after the job, so you can see progress without calling the site.
- Closeout within 24 hours. Closeout documentation is delivered within 24 hours of the completed visit.
Escalation path
Field work rarely goes exactly to plan. Equipment arrives damaged, a closet is locked, or the site does not match the drawings. What matters is how fast the right person hears about it.
- The technician stops and reports the issue to us immediately, with photos.
- We contact the escalation contact on your work order with the facts and the options.
- You decide: continue with an approved change, reschedule, or close out as incomplete.
- The decision and the reason are recorded in the closeout notes.
Out-of-scope work is never done without your approval, and a technician is never left to guess.
What is in the closeout package
Every visit closes out to the same structure, delivered within 24 hours, so your team can review it quickly and pass it to your client. Tell us your template if your client requires a specific format.
- Check-in and check-out times
- Before and after photos, plus photos of each device and label
- Signed work order with the signer's name
- Technician notes on what was done, found, and left
- Test results where applicable, such as cable certification or help desk confirmation
- Serial numbers and asset tags when your scope calls for them
- Exceptions and open items, each with a next step
See what closeout documentation to require from field vendors.
Compliance documents on request
The documents your vendor onboarding team needs are available on request at service@reliontechs.com. Include any certificate wording your client requires.
- W-9
- Certificate of Insurance (COI)
- General Liability insurance
- Workers' Comp insurance
Single-site work and projects
Most partners use both. The standards are the same; projects add planning and reporting.
Single-site work orders
Break-fix calls, installs, moves, and surveys at one location, dispatched as they arrive, 24/7. You receive one closeout package per visit.
Projects and rollouts
The same scope across many sites, or a larger build-out at one. We add scope review, pre-site surveys, wave scheduling, daily status reporting, and a final project report. See IT projects & multi-site rollouts.
We work across retail, restaurants, healthcare, banking, warehouses, offices, hospitality, education, and property portfolios. See the industries we support and the site rules we follow in each.
Find us on Field Nation and WorkMarket
Dispatch through the platform you already use, or send work orders directly by email or phone.
- Field Nation
- WorkMarket
Partner FAQ
How do we start sending work to Relion?
Send a partnership request using the form on this page, or email a work order to service@reliontechs.com. We confirm coverage, then record the details that apply to every future dispatch, such as your check-in procedure and closeout requirements.
Can you take urgent break-fix calls?
Yes. Dispatch runs 24/7, including nights, weekends, and holidays. Call 516-716-0989 for urgent work and follow up with the work order by email. Arrival times are confirmed for each work order.
Which documents can you provide for vendor onboarding?
A W-9 and a Certificate of Insurance showing General Liability and Workers' Comp coverage are available on request. Email service@reliontechs.com with your onboarding requirements, including any certificate wording your client needs.
Can you work in our own ticketing or dispatch portal?
We take work through Field Nation and WorkMarket, and by email and phone. If you use another portal, tell us in the partnership request and we will confirm how work orders can be received and closed out in it.
Do you handle single work orders and multi-site projects?
Yes. Single work orders are dispatched as they arrive. Projects and rollouts add scope review, wave scheduling, daily status reporting, and a closeout package for every site.
More answers on the FAQ page.
Partnership request
Tell us about your work and where you need coverage. Choose Project / Rollout as the request type for project work. You can also see all services.